VIP Account Manager Melbet
Manage a portfolio of high-value clients, deliver personalized service, and collaborate with Risk, Payments, and Marketing teams to improve engagement and client experience.
Auguste Fortune Bingan
Account & Client Relationship Manager
Open to offers · Member since 20 Jul 2026- Location
- Douala, Cameroon
- Desired salary
- Unspecified
- Work preference
- Remote Only / Full Time
- Experience level
- Mid
About
Professional summaryI am an account and client relationship management professional with over 4 years of experience in gaming and digital entertainment.
I specialize in managing high-value client portfolios, building trust, and delivering personalized service that supports retention and loyalty.
My background includes VIP account management, customer retention, KYC/AML compliance, and case operations, which gives me a balanced perspective on both client experience and regulatory discipline.
I have worked across multicultural and international environments, collaborating closely with CRM, Risk, Payments, Legal, Finance, and Operations teams.
I am comfortable handling complex client cases, supporting onboarding and verification processes, and using data-driven insights to improve engagement and service quality.
I am open to key account, client relationship, and VIP management opportunities in gaming, lifestyle, and related sectors, with openness to global remote work and relocation.
Skills
19 capabilitiesTech stack & tools
Working toolkitExperience
Career historyCustomer Retention Specialist (iGaming – VIP Support Exposure) Melbet
Contributed to multi-channel CRM campaigns across Email, SMS, and Push, reducing churn and maintaining a high CSAT score through proactive client communication.
KYC/AML Compliance Specialist Pawatech
Managed onboarding, risk profiling, documentation, and verification for more than 1,200 client accounts while coordinating with legal, finance, and operations teams.
Stakeholder Engagement & Compliance Support Specialist Mchezo
Maintained SLA compliance while managing client and stakeholder priorities across international markets and resolving queries related to promotions and policy updates.
Global Compliance Support Agent Mchezo
Handled high volumes of daily client cases in a fast-paced environment with an analytical and client-centric approach.
Level 1 Compliance & Support Agent betPawa
Supported player account operations within a licensed sports betting platform and built foundational skills in client relationship management and onboarding.
Education
Learning historyUniversity of Buea
LLB, Common Law
Bachelor-level legal education focused on common law.
Catholic University of Central Africa
Master's, Human Rights & Humanitarian Actions
Postgraduate study in human rights and humanitarian actions.
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