About Me
I am a technical support professional with experience in remote and on-site assistance, hardware and software maintenance, and web page design. I learn quickly and enjoy acquiring technical knowledge and new skills.
I have worked independently providing computer support, including repair, updates, and maintenance for PCs and notebooks. I also have experience designing websites using Joomla and WordPress.
In my previous roles, I supported clients with remote streaming installations and specialized technical training across multiple countries. I am comfortable working with Spanish-speaking users and handling service-oriented technical tasks.
I have also worked in administrative and network-related roles, where I handled billing, collections, file management, account follow-up, and general IT assistance. This gave me a broader understanding of business operations and customer service.
My background includes industrial and educational environments, where I developed responsibility, quality control awareness, and the ability to work with different teams and users. I value continuous improvement and practical problem solving.
I am looking to continue growing professionally in a role where I can contribute my technical support, web, and IT skills while learning and taking on new challenges.
Skills
Technical SupportNetworkingBillingQuality ControlWordPressWeb DesignCollectionsCustomer TrainingMarketing DesignJoomlaRemote Support
Tech Stack & Tools
Development
Experience
Provides on-site and remote computer technical support, including maintenance, repair, and software and hardware updates for PCs and notebooks. Also designs websites using Joomla and WordPress.
Performed remote installations of radio and TV streaming on client PCs and provided specialized technical support and training to Spanish-speaking clients across the United States, Canada, Mexico, Argentina, and Japan. Designed more than 100 websites in Joomla and WordPress.
Handled billing, collections, file management, account follow-up with clients and suppliers, and technical assistance in IT. Also designed brochures and logos for marketing campaigns.
Performed manual finishing of parts using precision tools, quality control with gauges and other instruments, and serial production of auto parts. Participated in weekly meetings to analyze defects and causes.
Assembled and installed computer software and hardware, and taught and evaluated secondary school students. Managed internet and computer-related responsibilities for the school.
Education
Secondary School Diploma, Electromechanical Technician
Completed secondary education as an electromechanical technician.
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