Help Desk Technician | IT Support Specialist

I am an entry-level IT support candidate with hands-on training in Windows 10/11 troubleshooting, PC hardware, device setup, user accounts, basic networking, Ubuntu Linux, file permissions, firewall basics, and technical documentation.

I am CompTIA A+ certified and have built practical support skills through applied information technology labs and real-world customer service experience. I enjoy solving technical problems, documenting steps clearly, and helping users understand solutions in a simple and professional way.

My background includes desktop troubleshooting, connectivity checks, command-line utilities, and basic system administration tasks. I have worked with tools and concepts such as IP addressing, DNS, DHCP, Wi-Fi, Ethernet, and Windows administrative utilities.

In addition to technical training, I bring strong soft skills from a fast-paced service environment. As a crew lead, I learned how to communicate clearly, stay organized, support teammates, and remain calm under pressure while keeping work on schedule.

I am especially interested in help desk and end-user support roles where I can continue developing my technical knowledge and contribute to a reliable support team. I value accountability, patience, and customer-focused service.

I am open to opportunities where I can grow in IT support, apply my troubleshooting skills, and continue building a career in technology.