Jacqueline Vallecillo
Jacqueline Vallecillo

Customer Support / Administrative Assistant

Open to offers · Member since 21 Jul 2026
Message
Location
San Pedro Sula, Honduras
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am a customer service and administrative support professional with over 5 years of experience in customer service, technical support, live chat support, and administrative assistance.

I have supported customers across phone, chat, and administrative channels, handling account, order, delivery, returns, and exchange inquiries with professionalism and care.

I am experienced in working in high-volume environments where efficiency, attention to detail, and strong communication are essential to maintaining quality and customer satisfaction.

I also bring administrative strengths such as email management, multitasking, time management, and day-to-day operational support.

I am comfortable using Microsoft Office Suite and Google Workspace, and I value organized workflows and clear communication.

I am looking for a role where I can continue helping customers, supporting operations, and contributing to a team with reliability and a service-focused mindset.

Skills

10 capabilities

Experience

Career history

Operations Executive Assistant Transcargo Honduras

Assisted with day-to-day operations and client communication. Provided administrative support to clients while maintaining a high level of professionalism.

Customer Service Representative (Amazon Account) Startek

Assisted Amazon customers via phone with account, order, and delivery inquiries. Resolved customer issues while meeting quality and performance standards.

Chat Support Representative (Fashion Nova) Collective Solutions

Assisted customers with orders, returns, exchanges, and account inquiries. Resolved customer concerns efficiently while maintaining excellent customer satisfaction.

Education

Learning history

New Generation Christian Academy

Bachelor of Science and Humanities

Graduated in June 2015.

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