I am a data-driven analyst with experience in operational analytics, workforce management, business intelligence, and risk operations.
I specialize in turning complex datasets into clear, actionable insights that support decision-making, forecasting, and process optimization.
My background includes building dashboards, analyzing KPIs, monitoring real-time and historical performance, and improving reporting accuracy and efficiency.
I have worked with tools such as Power BI, Tableau, Looker Studio, SQL, and Excel to support business teams and operational leaders.
I also have experience in risk and customer protection environments, where I reviewed transactions, identified suspicious activity, and supported compliance-focused investigations.
I am comfortable collaborating with cross-functional teams, communicating findings clearly, and working in high-pressure environments where accuracy and speed matter.
Analyzed real-time and historical operational data, monitored KPIs, and delivered reports and dashboards to support decision-making. Identified trends, performance gaps, and improvement opportunities, and collaborated with cross-functional teams to improve service levels and efficiency.
Monitored transactions for suspicious activity, performed risk assessments, reviewed KYC and sanctions-related information, and supported fraud mitigation efforts. Handled escalations, documented investigations, and collaborated with internal teams to resolve complex cases.
Developed and managed workforce schedules, analyzed staffing needs, and coordinated scheduling strategies based on forecasts and business requirements. Monitored schedule performance and provided recommendations to improve productivity and resource utilization.
Monitored real-time operations, analyzed intraday performance, tracked KPIs, and maintained reports to identify trends and performance gaps. Supported forecasting, capacity planning, and incident escalation using workforce management tools such as IEX.
Managed multiple customer cases in a high-volume fintech environment, resolved financial and account-related issues, and provided customer-focused support while maintaining compliance and operational efficiency.
Certificate, Excel for Call Centers
Certificate focused on Excel for call center and operational analytics use cases.
Diploma, Business Intelligence
Diploma in Business Intelligence.
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