I am a teleoperator with more than 8 years of experience in customer service and collections within call center environments.
I have worked handling high-volume accounts for service companies and financial institutions, with a strong focus on efficiency, quality, and customer care.
My experience includes multichannel support through phone and messaging platforms, as well as negotiation with overdue customers and issue resolution.
I am used to managing multiple accounts at the same time, adapting to different client protocols, and keeping accurate records in internal systems.
I also bring strong communication, conflict resolution, and results-oriented skills developed across service, banking, and collections operations.
In addition, I have a background in visual communication and UX/UI training, which complements my customer-focused and process-oriented profile.
Managed collections for overdue customer portfolios, handled customer contact through phone and digital channels, negotiated payment plans, recorded and tracked cases in internal systems, and provided customer service for service and banking accounts.
Provided phone support to internet service customers, managed complaints and incidents, resolved inquiries, and escalated cases when needed.
Tecnicatura, Comunicación Visual
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