I am a professional focused on monitoring and analyzing alarms and incidents in IT radio base stations and telecommunications networks.
My work is centered on ensuring the efficiency, stability, and continuous availability of network infrastructure through careful monitoring, accurate diagnosis, and timely escalation of issues.
I also have experience in information security, where I support security ticket management and contribute to projects that strengthen data protection and business continuity.
In telecommunications operations, I have handled service activation, portability processes, and incident resolution for mobile users, always aiming to deliver a reliable and satisfactory user experience.
I am comfortable working with corporate networks, technical infrastructure, and operational support tasks that require attention to detail, analytical thinking, and problem-solving.
I value agile response, structured documentation, and proactive follow-up, and I enjoy contributing to environments where service quality, security, and operational continuity are priorities.
Handled requests and incidents related to network infrastructure and supported internal users to maintain continuity and quality of technology services. Monitored technology infrastructure and data channels, performed routine maintenance on technical rooms and network equipment, managed backups and software updates, and maintained structured cabling and network diagrams.
Monitored and analyzed alarms and incidents at telecommunications base stations, ensuring accurate diagnosis and efficient escalation. Supported agile resolution of IT infrastructure issues and maintained high system availability and performance.
Managed plan activation for Tigo Mobile, coordinated portability processes, and resolved incidents related to PIN failures. Contributed to service continuity and improved customer satisfaction through proactive support.
Designed and implemented an information security management project for corporate platforms. Organized security and business continuity processes and provided Level 1 support for security platforms and ticket management.
Provided telephone advice on financial products, updated customer data, and explained billing cycles, payment dates, and amounts due. Delivered effective phone support and customer service.
Developed specialized teaching materials on fiber optics for the Telecommunications program, supporting advanced technical training.
Prepared and presented detailed reports on project activities, supported public participation, and assisted vulnerable communities through outreach and procedural guidance.
Elementary School, General Education
Elementary school education in Colombia.
High School Diploma, General Education
Completed secondary education in Colombia.
Technology, Telecommunications Technology
Studied telecommunications technology.
Engineering, Telecommunications Engineering
Studied telecommunications engineering.
Course, Introduction to IoT
Completed an introduction to IoT course.
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