I am a third-year Computer Science student in Nigeria with a strong practical foundation in IT support, networking, and operating systems. I focus on delivering reliable remote technical assistance and solving issues across Windows, Linux, and Android environments.
I have hands-on experience troubleshooting OS installation and repair, package and dependency problems, driver and update failures, boot issues, and virtual machine setup and recovery. I am comfortable working through problems methodically and documenting each step clearly.
My networking background includes IP addressing, subnetting, routing basics, VLANs, DHCP, and connectivity troubleshooting. I have built and troubleshot multi-device lab topologies in Cisco Packet Tracer and used that experience to strengthen my support and diagnostic skills.
I also maintain a VirtualBox-based multi-OS lab with Kali Linux, Metasploitable2, and Windows VMs to practice real-world remote troubleshooting scenarios. This has helped me improve my ability to identify root causes, restore access, and create repeatable support procedures.
In backend and environment support work, I have configured Django and FastAPI projects, connected PostgreSQL databases through pgAdmin, and resolved authentication, dependency, and configuration issues. I am also comfortable using terminal tools, ADB, and basic system monitoring utilities.
I am looking for a Tier 1 Remote IT Support / Helpdesk Technician role where I can contribute strong troubleshooting depth, clear communication, and a structured approach to incident resolution.
Built and troubleshot multi-device topologies in Cisco Packet Tracer using routers, layer 2 switches, and PCs. Resolved VLAN, trunking, DHCP, routing, and connectivity issues. Logged lab sessions in a technical logbook with problems, root causes, and fixes.
Designed and maintained a VirtualBox-based lab with Kali Linux, Metasploitable2, and Windows VMs on a host-only network. Installed, updated, and repaired guest operating systems while documenting step-by-step fixes for helpdesk use.
Repaired broken Linux Mint installations by resolving corrupted dpkg and apt states, cleaning incomplete package installations, and restoring update functionality. Performed full OS reinstalls when needed and documented repeatable recovery procedures.
Set up PostgreSQL databases for Django projects using pgAdmin and troubleshot authentication, host binding, dependency, and configuration issues. Documented fixes in ticket-style notes for development support.
Investigated CVE-2024-33352 affecting BlueStacks in a controlled lab environment and wrote a structured report on impact, risk, and mitigation for non-expert readers.
B.Sc., Computer Science
In progress. Focus on networking, operating systems, basic cybersecurity, and software development.
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