Control Management Analyst

Managed technical and commercial handling of critical complaints and electrical risk resolution. Performed billing audits and coordinated operations with external brokers. Analyzed data to improve customer service processes.

Provided multichannel support and incident resolution focused on customer retention. Detected and corrected operational failures in customer service.

Supervised safety and quality standards for export products. Executed control plans to ensure shipments were completed on time.

Managed supply chain and stock control using SAP. Administered orders and tracked supplies through data entry and follow-up.

Managed supply chain logistics, inventory control, data entry, orders, supplies, and follow-up using SAP.

Provided remote technical assistance for electronic equipment at voting sites. Ensured compliance with critical connectivity schedules and support requirements.

Handled administrative tasks including banks, checks, invoicing, and system records. Controlled the sales cycle and monitored current accounts.

Handled customer service and claim intake, documenting incidents and vehicle damage clearly. Entered information into the system and routed cases to branches or providers as needed.

Coordinated medical referrals, urgent transfers, and clinic support. Managed appointments and direct reporting under demanding deadlines.

Handled reception, appointments, cash desk, and payments. Organized supply management, correspondence, document distribution, and internal system operations.

Currently studying a technical program in Human Resources.