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Spanish - Native or Bilingual Portuguese - Intermediate English - Intermediate

About Me

I am an analyst with extensive experience in control management, customer service, and logistics.

I have worked in roles focused on critical incident resolution, operational coordination, billing review, stock control, and supply chain administration.

My background includes multichannel customer support, technical assistance, and process improvement in fast-paced environments with demanding deadlines.

I have strong experience using SAP and Microsoft Office, and I am comfortable working with data, reports, and operational systems.

I am currently studying Human Resources, with the goal of combining administrative management with talent development.

I am looking for a position where I can contribute my experience in operations, service quality, and process optimization while continuing to grow professionally.

Skills

Customer ServiceData AnalysisCRMProcess ImprovementMicrosoft OfficeTechnical SupportEnglishSAPBillingRecruitmentSupply Chain ManagementOperations ManagementLogisticsHuman ResourcesPortugueseEmergency Coordination

Experience

Analista de Control de Gestion @ Edemsa
Sep 2022 - Present

Managed technical and commercial handling of critical complaints and electrical risk resolution. Performed billing audits and coordinated operations with external brokers. Analyzed data to improve customer service processes.

Multiskil @ SN Servicios Normativos
May 2021 - Jul 2022

Provided multichannel support and incident resolution focused on customer retention. Detected and corrected operational failures in customer service.

Atencion al Cliente @ Randstad Argentina
Dec 2020 - Apr 2021

Supervised safety and quality standards for export products. Executed control plans to ensure shipments were completed on time.

Analista de Logistica e Inventarios @ Randstad
Jun 2020 - Dec 2020

Managed supply chain and stock control using SAP. Administered orders and tracked supplies through data entry and follow-up.

Atencion al Cliente @ Randstad Argentina
Dec 2018 - Aug 2019

Managed supply chain logistics, inventory control, data entry, orders, supplies, and follow-up using SAP.

Asesor de Soporte Tecnico @ Randstad
Apr 2019 - Jul 2019

Provided remote technical assistance for electronic equipment at voting sites. Ensured compliance with critical connectivity schedules and support requirements.

Administracion y Ventas @ Empresa Familiar Textil
Jun 2013 - Apr 2018

Handled administrative tasks including banks, checks, invoicing, and system records. Controlled the sales cycle and monitored current accounts.

Atencion al Cliente @ Europ Assistance
Jan 2013 - Jun 2013

Handled customer service and claim intake, documenting incidents and vehicle damage clearly. Entered information into the system and routed cases to branches or providers as needed.

Coordinador de Emergencia @ Galerno Art (Tercerizada Para Diplomat)
Mar 2010 - Nov 2012

Coordinated medical referrals, urgent transfers, and clinic support. Managed appointments and direct reporting under demanding deadlines.

Recepcionista de Consultorios Medicos @ Consultorios MT (Salud)
Mar 2001 - Jun 2006

Handled reception, appointments, cash desk, and payments. Organized supply management, correspondence, document distribution, and internal system operations.

Education

Ernesto Sabatto Universitario
Mar 2025

Terciario, Recursos Humanos

Currently studying a technical program in Human Resources.

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