Senior Field Application and Customer Success Engineer

I am a senior field application and customer success engineer with a strong background in technical customer support, product training, and scientific research. I have experience working at the intersection of engineering, customer success, and technical documentation, with a focus on helping customers adopt complex products successfully.

In my most recent role, I delivered more than 100 customer demonstrations and technical training sessions, supported sales efforts, and handled remote and onsite technical support. I also closed around 250 support tickets annually and contributed to product quality by diagnosing, repairing, and testing acoustic gas leak sensors.

I have owned end-to-end customer-facing technical documentation and multilingual manuals, and I have onboarded and trained about 50 new employees. I enjoy translating technical complexity into clear, practical guidance for users, teams, and stakeholders.

Before that, I worked as a doctoral scientist at EPFL, where I conducted experimental research on water molecules and gas-surface interactions using advanced spectroscopy and ultra-high-vacuum systems. This experience strengthened my analytical thinking, experimental rigor, and ability to work on technically demanding problems.

I hold a Ph.D. in Chemistry and Chemical Engineering, along with a Masters and Bachelors in Chemistry. My academic and professional path has given me a strong foundation in scientific communication, problem-solving, and cross-functional collaboration.

I am open to opportunities where I can combine technical expertise, customer engagement, documentation, and product support. I bring an international perspective, multilingual communication skills, and a strong commitment to delivering value to both customers and teams.