I am an administrative and customer support professional with more than 5 years of experience across aviation and BPO environments. My background includes customer service, travel coordination, documentation, CRM management, and operational support in fast-paced, high-volume settings.

I have supported daily operations by handling customer communications across multiple channels, maintaining accurate records, and coordinating with internal teams to resolve escalations efficiently. I am known for being organized, detail-oriented, and able to manage multiple priorities at once.

In travel and client support roles, I managed bookings, itinerary changes, refunds, and reservation updates while maintaining high accuracy and a strong customer experience. I have also worked closely with airlines, hotels, vendors, and global clients to resolve time-sensitive issues.

My experience includes executive administrative support such as calendar management, email management, appointment scheduling, meeting coordination, reporting, and workflow documentation. I am comfortable working with confidential information and maintaining structured processes.

I am proficient in Google Workspace, Microsoft Office, Salesforce, Notion, Slack, Zoom, Google Meet, and AI productivity tools such as ChatGPT and Gemini. I also use Canva and CapCut for basic design and content support.

I am currently seeking opportunities in Executive Assistance, Administrative Support, and Customer Operations where I can contribute strong communication skills, operational reliability, and a service-oriented mindset.

Notice Period: Immediately