I am an administrative and customer support professional with more than 5 years of experience across aviation and BPO environments. My background includes customer service, travel coordination, documentation, CRM management, and operational support in fast-paced, high-volume settings.
I have supported daily operations by handling customer communications across multiple channels, maintaining accurate records, and coordinating with internal teams to resolve escalations efficiently. I am known for being organized, detail-oriented, and able to manage multiple priorities at once.
In travel and client support roles, I managed bookings, itinerary changes, refunds, and reservation updates while maintaining high accuracy and a strong customer experience. I have also worked closely with airlines, hotels, vendors, and global clients to resolve time-sensitive issues.
My experience includes executive administrative support such as calendar management, email management, appointment scheduling, meeting coordination, reporting, and workflow documentation. I am comfortable working with confidential information and maintaining structured processes.
I am proficient in Google Workspace, Microsoft Office, Salesforce, Notion, Slack, Zoom, Google Meet, and AI productivity tools such as ChatGPT and Gemini. I also use Canva and CapCut for basic design and content support.
I am currently seeking opportunities in Executive Assistance, Administrative Support, and Customer Operations where I can contribute strong communication skills, operational reliability, and a service-oriented mindset.
Supported fast-paced daily operations by managing high-volume customer communications across multiple channels while maintaining SLA compliance. Maintained detailed documentation, customer records, and case histories with exceptional accuracy. Coordinated with internal departments to resolve escalated concerns efficiently. Assisted in administrative tasks including data entry, reporting, and workflow documentation.
Assisted international passengers with flight schedules, airport navigation, and travel coordination. Coordinated with airline representatives regarding delays, cancellations, and itinerary recovery. Ensured compliance with international aviation regulations and company policies while delivering strong communication and problem-solving support.
Coordinated international travel bookings, itinerary modifications, refunds, and reservation management with high accuracy. Managed time-sensitive scheduling changes while ensuring a seamless customer experience. Communicated with airlines, hotels, vendors, and global clients, and maintained organized booking documentation and CRM records.
BSBA, Marketing Management
Training, General Virtual Assistant & Social Media Management
Actual training in calendar and email management and social media management.
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