I am a bilingual customer service and sales-data professional with experience supporting customers, verifying transaction data, and coordinating operations in fast-paced environments.
I have handled inbound and outbound calls, resolved complaints, managed order and refund requests, and maintained accurate client records with a strong focus on service quality.
My background also includes sales audit and reporting work, where I validated high-volume records, identified discrepancies, and helped improve data accuracy across more than 2,700 transactions.
I am comfortable working with phone, chat, and CRM-based support systems, and I adapt well to remote, international, and night-shift schedules.
In addition to customer support, I bring a healthcare foundation from my nursing education and internship experience, which strengthened my composure, attention to detail, and communication in sensitive situations.
I am fluent in English and French, reliable in self-managed work settings, and open to remote opportunities in customer service, support, and operations-related roles.
Verified and validated daily sales data for accuracy, audited more than 2,700 transactions, identified discrepancies, followed up with agents to resolve inconsistencies, and prepared sales performance reports for compliance and monitoring.
Handled high-volume inbound and outbound calls, responded to customer inquiries professionally, maintained client records, scheduled appointments accurately, and supported internal coordination and communication across teams.
Provided patient care under time pressure, educated patients and families, and applied clear communication and attention to detail in sensitive healthcare situations.
Bachelor of Science in Nursing (BSN), Nursing
HND in Nursing, Nursing
GCE Advanced Level
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.