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Spanish - Native or Bilingual English - Upper-Intermediate

About Me

I am a service-oriented professional who enjoys helping people, listening carefully to their concerns, and finding practical solutions.

I have experience in customer-facing roles where patience, empathy, and clear communication are essential. I stay calm under pressure and focus on resolving issues efficiently while maintaining a positive attitude.

I am comfortable working independently, prioritizing tasks, and managing my time with minimal supervision. I adapt well to fast-paced environments and high volumes of interaction.

My background includes billing support, cash handling, complaint resolution, and day-to-day administrative organization. I pay close attention to detail and follow work protocols carefully.

I am also confident using computers and multiple software programs, and I have a quiet home workspace with reliable internet connection.

I am open to opportunities where I can continue supporting customers, contributing to smooth operations, and delivering a high standard of service.

Skills

Problem SolvingCustomer ServiceCommunicationTime ManagementInterpersonal SkillsAttention To DetailBillingEmpathyIndependent workComputer LiteracyPatience

Experience

Billing Assistant & Cashier @ Movistar Arena
2024 - 2026

Assisted customers with inquiries and concerns, resolved billing issues and complaints, communicated clearly in writing and verbally, and maintained a helpful demeanor while handling a high volume of interactions.

Cashier @ Night Bar
2025 - Present

Assisted customers under pressure, resolved issues efficiently, prioritized tasks independently, and communicated clearly with customers and coworkers in a fast-paced environment.

Cashier @ Retail Store (Baby Products)
2020 - 2024

Listened to customer needs, provided practical product advice, resolved inquiries patiently, and handled billing, cash management, and administrative organization.

Education

Escuela Agrotécnica Salesiana Don Bosco
2007 - 2014

Advanced Technical Degree, Agronomy, Food Sciences Specialization

Advanced technical education with specialization in agronomy and food sciences.

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