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Serbian - Native or Bilingual English - Fluent

About Me

I am a customer support specialist with more than four years of experience in customer support, social media communication, and client service.

I have worked in roles where I responded to customer inquiries, resolved complaints, and provided clear information about products and services.

I am known for strong communication, problem-solving, and organizational skills, and I focus on maintaining a positive customer experience.

My background also includes sales and banking support, where I assisted customers with financial products, processed documentation, and built strong client relationships.

I am an economics graduate and I bring a practical, service-oriented mindset to every role I take on.

I am looking for a remote customer support position where I can continue helping customers and contributing to a reliable support team.

Skills

Problem SolvingCustomer ServiceCommunicationTime ManagementSalesDocumentationCustomer Relationship ManagementCustomer SupportEmail SupportLive Chat SupportSocial Media Support

Experience

Social Media Support Agent @ One Crna Gora (formerly Telenor Montenegro)
Feb 2022 - Jul 2026

Responded to customer inquiries via social media, resolved complaints professionally, provided product and service information, escalated complex cases when needed, and maintained excellent customer satisfaction.

Sales Representative @ Lovcen Banka AD
Feb 2019 - Oct 2019

Assisted customers with banking products and services, opened customer accounts, processed documentation, built strong customer relationships, and achieved sales and customer service goals.

Education

No education data available.

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