I am a detail-oriented network technician and IT professional with solid experience in computer networks, systems administration, and technical support.
I have worked with hardware and software troubleshooting, remote support, and on-site diagnostics, helping users resolve technical issues efficiently.
My background includes network architecture, TCP/IP protocols, wireless and wired networking, fiber optic technologies, and Windows Server administration.
I also have experience working with Linux systems, remote system administration, technical documentation, and customer service.
I am comfortable using Python for scripting and network-related tasks, and I value practical, reliable solutions that improve support operations.
I am open to opportunities where I can continue growing in IT support, networking, and systems administration while contributing to high-quality service delivery.
Provided remote and on-site technical support to clients, resolving software issues and system errors. Performed hardware diagnostics and repairs, used remote access tools to troubleshoot efficiently, and documented support interactions in the ticketing system.
Handled customer support related to payments via chat, managed technical and service requests, and contributed to support process improvements. The resume also notes achievements in reducing response times, maintaining high customer satisfaction, and building a knowledge base for common issues.
Certificación, Ingeniería de Redes
Certification in Network Engineering.
Certificación, Soporte Técnico
Certification in Technical Support.
Curso Intensivo, Herramientas ATC CASHEA
Intensive course in ATC tools.
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