Customer Success Manager | Insurance Operations, Claims & Underwriting Support

I am a Customer Success Manager with 8.5 years of progressive experience in a public sector general insurance company in India. My background combines customer relationship management, policy servicing, grievance handling, and cross-functional coordination across insurance operations.

I have spent 5 years as an Assistant and 3.5 years as an Administrative Officer after an internal promotion, which reflects both stability and steady growth in my career. Over time, I have developed a strong working knowledge of claims processing and underwriting fundamentals while continuing to focus on customer satisfaction and service quality.

My day-to-day work has involved handling policy inquiries, renewals, documentation verification, data entry, record management, and MIS reporting. I am known for accuracy, attention to detail, and the ability to manage high volumes of customer and policy data efficiently.

I have also worked closely with claims and underwriting teams to support smooth case handling, escalation resolution, and compliance with internal processes and IRDAI guidelines. This has strengthened my ability to coordinate across departments and maintain service-level standards.

In addition, I actively use AI-assisted tools such as ChatGPT and Microsoft Copilot to draft customer communication, summarize policy documents, and improve productivity. I enjoy learning new tools and applying them to make work faster, clearer, and more effective.

I am now looking for opportunities where I can contribute my insurance operations experience, customer service strengths, and process-oriented mindset in a role that values reliability, communication, and continuous improvement.