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Spanish - Native or Bilingual English - Advanced

About Me

I am a bilingual professional with experience in language interpretation, customer support, and information management. I have developed strong attention to detail, active listening, and the ability to communicate clearly and accurately in fast-paced environments.

I have worked in remote settings while following detailed guidelines and maintaining high-quality standards. My background includes supporting U.S.-based clients, handling sensitive conversations, and resolving inquiries with a solution-oriented approach.

I also have experience in logistics and operational support for live events and cultural projects. In these roles, I assisted attendees, coordinated information, and helped ensure smooth execution of activities.

My professional strengths include organization, adaptability, problem solving, and administrative support. I am comfortable managing multiple tasks while keeping service quality and professionalism at the center of my work.

I hold a Bachelor’s Degree in Music Production and have a strong interest in roles that combine customer service, support operations, and information handling. I am especially effective in environments that require clear communication and responsibility.

I am fluent in Spanish and advanced in English, which allows me to support bilingual communication needs effectively. I am open to opportunities where I can contribute my service mindset, operational support skills, and bilingual capabilities.

Skills

Problem SolvingCustomer ServiceTime ManagementAttention To DetailTroubleshootingFlexibilityAdministrative SupportAnalytical ThinkingLogisticsActive Listening

Experience

Medical Interpreter @ NuvoCX
Jul 2025 - Dec 2025

Provided bilingual support to U.S.-based clients and healthcare professionals through phone and video interpretation services. Managed complex conversations and sensitive situations while maintaining clear communication and a solution-oriented approach. Handled confidential information with accuracy and professionalism.

Logistics Staff @ Candlelight Concerts
Apr 2025 - Present

Assisted attendees and managed audience flow during live events. Provided operational support to ensure the successful execution of events.

Cultural Management and Production Facilitator @ Somos Pacífico
May 2024 - Dec 2024

Supported artists throughout music production processes and creative projects. Organized and monitored information related to cultural events and activities. Provided user support and addressed community needs in a professional and timely manner.

Logistics Production Assistant @ Mercado Musical del Pacífico
May 2024 - Oct 2024

Coordinated logistics for event guests, delegates, and buyers. Provided direct customer service and resolved participant inquiries and requirements.

Customer Service Representative @ Teleperformance
Aug 2020 - Nov 2020

Managed calls from U.S.-based customers, providing information about company services and directing inquiries to the appropriate departments. Assisted customers with issue resolution and troubleshooting while maintaining high-quality service standards and meeting operational performance goals.

Education

Universidad Icesi
2024

Bachelor’s Degree, Music Production

Cum Laude.

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