Katherine Reyes
Katherine Reyes

Bilingual Customer Support Specialist

Open to offers · Member since 21 Jul 2026
Message
Location
Cali, Colombia
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am a bilingual professional with experience in language interpretation, customer support, and information management. I have developed strong attention to detail, active listening, and the ability to communicate clearly and accurately in fast-paced environments.

I have worked in remote settings while following detailed guidelines and maintaining high-quality standards. My background includes supporting U.S.-based clients, handling sensitive conversations, and resolving inquiries with a solution-oriented approach.

I also have experience in logistics and operational support for live events and cultural projects. In these roles, I assisted attendees, coordinated information, and helped ensure smooth execution of activities.

My professional strengths include organization, adaptability, problem solving, and administrative support. I am comfortable managing multiple tasks while keeping service quality and professionalism at the center of my work.

I hold a Bachelor’s Degree in Music Production and have a strong interest in roles that combine customer service, support operations, and information handling. I am especially effective in environments that require clear communication and responsibility.

I am fluent in Spanish and advanced in English, which allows me to support bilingual communication needs effectively. I am open to opportunities where I can contribute my service mindset, operational support skills, and bilingual capabilities.

Skills

10 capabilities

Experience

Career history

Medical Interpreter NuvoCX

Provided bilingual support to U.S.-based clients and healthcare professionals through phone and video interpretation services. Managed complex conversations and sensitive situations while maintaining clear communication and a solution-oriented approach. Handled confidential information with accuracy and professionalism.

Logistics Staff Candlelight Concerts

Assisted attendees and managed audience flow during live events. Provided operational support to ensure the successful execution of events.

Cultural Management and Production Facilitator Somos Pacífico

Supported artists throughout music production processes and creative projects. Organized and monitored information related to cultural events and activities. Provided user support and addressed community needs in a professional and timely manner.

Logistics Production Assistant Mercado Musical del Pacífico

Coordinated logistics for event guests, delegates, and buyers. Provided direct customer service and resolved participant inquiries and requirements.

Customer Service Representative Teleperformance

Managed calls from U.S.-based customers, providing information about company services and directing inquiries to the appropriate departments. Assisted customers with issue resolution and troubleshooting while maintaining high-quality service standards and meeting operational performance goals.

Education

Learning history

Universidad Icesi

Bachelor’s Degree, Music Production

Cum Laude.

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