Jefe de BackOffice SOCIEDAD CONECTA SPA (Distribuidor DIRECTV CHILE)
Led backoffice operations, trained new staff, managed personnel coordination, supported client validation, and controlled procedures from sales entry through service installation.
I am an administrative and executive customer service professional with experience in retail, banking, call center operations, backoffice, and collections.
I have worked handling administrative processes, customer support, data verification, and sensitive client information with a strong focus on accuracy and confidentiality.
My background includes supporting internal teams, coordinating workflows, updating databases, and helping ensure service quality across operational processes.
I am responsible, quick to learn, and adaptable to new systems and applications. I work well under pressure and focus on efficient problem solving.
I am currently studying cybersecurity on my own because I have a strong interest in data protection and in bringing a more technical and secure approach to information management.
I am open to opportunities where I can contribute my experience in administration, customer service, and operational control while continuing to grow professionally.
Led backoffice operations, trained new staff, managed personnel coordination, supported client validation, and controlled procedures from sales entry through service installation.
Verified customer and service data, entered information into internal systems, maintained audit platforms, supported administrative processes, controlled data quality, and updated sales databases.
Managed client databases and sensitive information, executed collections in internal systems, communicated with customers, negotiated payment options, and provided customer service.
Supported data verification and account opening processes for corporate clients, assisted customers with web banking issues, and handled sensitive client information.
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