I am a professional with extensive experience in financial institutions and commercial environments, with a strong focus on comprehensive customer service, high-value clients, banking operations, and business development.
Throughout my career, I have built a solid background in client relationship management, cash handling, regulatory compliance, and credit-related processes. I have worked in roles that required precision, discretion, and a consistent service mindset.
I have also developed leadership experience by coordinating teams, delivering commercial training, and supporting operational goals in sales and collections environments. This has strengthened my ability to guide people, organize work, and contribute to results.
My profile combines operational vision with empathy and adaptability. I am comfortable working with complex client needs, resolving issues, and supporting digital transformation through the promotion of self-service and remote channels.
In addition, I have experience in collections, negotiation, and portfolio recovery, which has given me a practical understanding of financial processes and customer communication under pressure.
I am currently focused on continuing my professional growth in roles where I can contribute my experience in customer service, operations, leadership, and relationship management while adding value through commitment and versatility.
Started as Greeter at Citi Bank in 2015 and later continued after the portfolio transfer to Banco Santander Rio. Progressed through self-service and cash-oriented customer service roles to the current position in comprehensive customer support. Managed high-value clients, banking transactions, cash and values control, and promoted digital self-service channels.
Led the commercial strategy for the assigned zone, focused on client growth and brand positioning. Managed teams directly, delivered commercial training, and supervised collections and operational and financial target compliance.
Responsible for commercial development, client base expansion, and sales growth in the assigned area. Led work teams, supported recruitment and retention, coordinated sales training, and managed collections and portfolio recovery processes.
Handled preventive and punitive collections for delinquent credit card accounts. Negotiated payment commitments, refinancing agreements, and debt regularization plans, while tracking accounts and reporting recovery indicators.
Performed direct sales and client acquisition for credit products. Received documentation, entered credit card applications according to internal rules, and met weekly sales targets.
Founded, managed, and administered an early childhood educational institution. Supervised the teaching team, planned activities, handled administrative and financial tasks, and maintained direct communication with families.
Universitario - Graduado, Community Manager
University studies in Community Management.
Universitario - Graduado, Diplomatura Universitaria en Redes Sociales
University diploma focused on social media.
Terciario - Graduado, Organización de Eventos
Technical studies in event organization.
Universitario - Abandonado, Tecnico En Higiene y Seguridad
Incomplete university studies in hygiene and safety.
Terciario - Graduado, Docente de Nivel Inicial
Teacher training for early childhood education.
Secundario - Graduado, Bachiller
Secondary school diploma.
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