Customer Support Representative TeleTech
Handled billing, payments, technical troubleshooting for internet, phone, and cable equipment, and provided customer service through phone interactions.
- Location
- Escalante, Costa Rica
- Desired salary
- Unspecified
- Work preference
- Remote Only
- Experience level
- Mid
About
Professional summaryI am a customer support professional with extensive experience handling high-volume calls and assisting customers across phone and written channels.
I have worked in environments that required strong communication, empathy, patience, and the ability to stay calm when dealing with irate or abusive callers.
My background includes billing support, payment processing, basic technical troubleshooting, account recovery, and customer retention tasks across telecom, retail, and service operations.
I am comfortable working with diverse customers, suppliers, managers, and colleagues, and I value loyalty, responsibility, and professionalism in the workplace.
I have supported U.S., Spanish, and worldwide markets, which has strengthened my adaptability and my ability to follow procedures while maintaining a positive customer experience.
I am open to opportunities where I can continue using my customer service, problem-solving, and communication skills to support clients and contribute to a reliable team.
Skills
14 capabilitiesExperience
Career historyCustomer Support Representative Convergys
Provided customer service and technical troubleshooting for internet, phone, and cable equipment, answered inquiries, resolved issues, and supported upselling and appointments.
Customer Service Representative Vialinx
Supported customer service and retention by providing information about benefits and features of a subscription service related to credit reports, scores, and dispute errors.
Customer Support Representative Sykes
Handled billing, payments, technical troubleshooting for mobile internet and phone plans, and supported cable, home phone, and internet services.
Retail Customer Service Associate Amazon.Com
Provided customer service for the U.S. market, including billing, basic troubleshooting, and account recovery/security processes.
Retail Customer Service Associate Amazon.ES
Provided seasonal customer service for the Spanish market, including billing and basic troubleshooting.
Retail Customer Service Associate Amazon.ES
Provided seasonal customer service for the Spanish market, including billing and basic troubleshooting.
Customer Service Representative Avatar Communications
Supported a worldwide market with customer service, account creation, basic troubleshooting, promotions, terms and conditions, deposits, documents, withdrawals, and casino-related inquiries.
Customer Service Representative Equifax
Provided customer service for the U.S. market and handled dispute filing.
Education
Learning historyNo education data available.
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