I am a bilingual customer support and remote operations professional with experience across contact-center support, B2B case handling, reservations, and short-term rental management.
I have worked in fast-moving, tool-heavy environments where I needed to manage client and guest relationships end to end, stay organized, and deliver consistent service across chat, phone, and administrative workflows.
I am currently managing two Airbnb properties remotely while also completing a support contract for a Brazilian market client, which reflects my comfort with multitasking and remote responsibility.
My background includes support for restaurants and merchant accounts across Latin America, hotel reservations, travel services, and front-desk administration, giving me a broad operational perspective.
I work confidently with CRM platforms, Slack, Google Workspace, Microsoft Teams, and other client-specific tools, and I adapt quickly to new systems and processes.
I am looking to contribute to an early-stage, remote-first team where reliability, communication, and cross-functional adaptability are valued.
Manage two Airbnb listings in Uruguay, including pricing strategy, listing optimization, reservation management, guest communication, remote check-in and check-out, and coordination with cleaning, maintenance, and front-desk staff.
Delivered chat and phone support in Portuguese for a confidential end client serving the Brazilian market, using client-proprietary tools and workflows while meeting quality and performance metrics.
Provided chat-based B2B support for PedidosYa across 17 Latin American countries, using a proprietary CRM, Slack, Google Docs, and Google Sheets for case management and reporting.
Handled phone-based reservations for a Mexico-based hotel chain client in a fully distributed team, working with a proprietary CRM, Google and Microsoft Teams, and Google Sheets.
Advise clients on tour package selection, coordinate lodging and transportation bookings, and manage social media channels to promote travel services.
Handle front-desk reception and administrative document control.
Managed purchasing, invoicing, inventory, and team coordination for a food delivery business.
Provided guest service, check-in and check-out support, complaint resolution, cash handling, and reservation management.
Supported currency exchange operations and financial documentation.
Supported retail sales and office reporting.
Business Administration, Business Administration
Incomplete studies in Business Administration.
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