I am a professional with more than 20 years of experience in administrative data management, customer service, and operational support.
I stand out for my precision, organization, and efficiency in document handling, as well as for my strong command of office tools and digital work environments.
Throughout my career, I have supported internal and external users, managed high volumes of information, and helped improve administrative and operational processes.
I have experience coordinating activities, following up on tasks, handling databases, and maintaining accurate records with a results-oriented approach.
I also have experience in commercial and service-related environments, including independent work, where I managed operations, customer attention, and content creator support.
I am a methodical, reliable, and committed person, focused on continuous improvement, service quality, and ensuring the correct flow of information.
Managed commercial activities independently as operations director of the VivaLive360 agency. Handled customer service, information organization, personnel administration, creator support, and process follow-up. Implemented organization, service, marketing, and social media strategies that improved operational efficiency and strengthened administrative and commercial capabilities.
Managed more than 1,500 documents per month through data entry, organization, and document control with high precision. Improved filing and document management processes, reducing organization and information retrieval times. Provided support to internal and external users, handled daily inquiries, supported operational supervision, and managed billing and documentation.
Managed more than 100 calls per day and updated databases with high accuracy. Resolved most requests without escalation and improved response times through efficient customer attention and information handling.
Provided comprehensive support to management by organizing schedules, coordinating activities, and following up on administrative processes. Managed supplier relationships, supported resource control, and tracked strategic objectives and daily goals.
Técnico, Administración Contable y Financiera
Technical degree in accounting and financial administration.
Tecnólogo, Finanzas y Negocios Internacionales
Incomplete technologist program in finance and international business.
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