clara eze
clara eze

Customer Support Agent / Virtual Assistant

Open to offers · Member since 22 Jul 2026
Message
Location
Enugu, Nigeria
Desired salary
Unspecified
Work preference
Remote Only / Full Time
Experience level
Senior

About

Professional summary

I am an organised and detail-driven professional with over 8 years of experience in client communication, executive scheduling, records management, and written correspondence.

I have worked in fast-paced legal and administrative environments where accuracy, confidentiality, and calm problem-solving were essential. I am comfortable handling multiple conversations and tasks at once while keeping service quality high.

My background has strengthened my ability to support clients, stakeholders, and internal teams through clear communication, structured documentation, and timely follow-up. I am especially confident in managing sensitive information and turning complex issues into clear, practical resolutions.

I am now focused on remote customer support and virtual assistance roles where I can apply my communication skills, organisation, and attention to detail. I work well independently, adapt quickly to new systems, and stay dependable under pressure.

I also have experience with data entry, validation, reporting, and analysis using SQL, Excel, and Power BI, which adds value in roles that require both support and operational accuracy.

I am open to opportunities where I can contribute as a reliable, professional, and customer-focused team member while continuing to grow in support, operations, and data-related work.

Skills

20 capabilities

Tech stack & tools

Working toolkit

Marketing and Sales Tools

Experience

Career history

Junior Data Analyst Intern Wikrena Tech Hub

Support data entry, validation, and reporting tasks using SQL, Excel, and Power BI. Maintain accurate records and documentation while resolving data queries and issues. Communicate findings clearly to team members in plain language.

Associate — IP & Litigation Stren and Blan Partners

Managed client communications and enquiries across multiple active matters simultaneously. Maintained structured records tracking filings, renewals, and deadlines across jurisdictions. Produced clear written reports translating complex information for clients and stakeholders.

Company Secretary / In-House Counsel Zanick Limited, Enugu

Handled executive scheduling, correspondence, and documentation systems. Drafted and reviewed communications with precision under deadline pressure. Served as first point of contact for internal and external enquiries.

Associate (NYSC) C. D. Ezeh & Associates

Conducted research and prepared documentation with close attention to detail.

Graduate Intern Anyamene Chambers, Enugu State

Supported client-facing research and drafting under senior supervision.

Education

Learning history

Nigerian Law School

Barrister-at-Law (B.L.), Law

Second Class Honours.

Enugu State University of Science & Technology

Bachelor of Laws (LL.B.), Law

Second Class Honours.

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