I am an operations leader with experience driving process improvement, team development, and operational excellence in high-volume retail and community-focused environments.
I have led cross-functional initiatives that improved customer satisfaction, profitability, labor efficiency, and overall execution across multiple locations.
My background includes store operations, leadership training, succession planning, vendor coordination, compliance oversight, and KPI tracking.
I enjoy building strong teams and creating structured systems that help people perform at a high level while supporting business goals.
I have also managed community strategy and operations for a large residential community, with responsibility for contracts, governance, and stakeholder communication.
I am looking for opportunities where I can apply my strengths in operations, project execution, and team leadership to deliver measurable impact.
Lead strategic planning and operational oversight for a $14M residential community. Oversee contracts, compliance, vendor relationships, and governing documentation while implementing process improvements and cost-optimization initiatives.
Led and developed a team of 27, improved customer satisfaction, supported the launch of licensed stores, and executed performance and process improvement strategies to increase profitability and reduce inefficiencies.
Developed supervisors and assistant managers through coaching, succession planning, and performance management. Directed operational strategy and leadership development across multiple high-volume retail locations.
Supported daily store operations, coached shift teams, and assisted with budgeting, labor management, and cost-control initiatives to improve operational efficiency and profitability.
Managed daily store operations including inventory, staffing, and customer service. Led a team to exceed operational goals and implemented inventory practices to streamline operations across multiple locations.
Delivered operational training and onboarding support across multiple retail locations. Trained teams on food safety, inventory management, workflow execution, and operational compliance.
Bachelor of Science, Biology
Professional Certificate, Data Analytics
Professional Certificate, Project Management
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