IT Support Specialist

I am an IT professional in systems engineering, currently completing my degree and building hands-on experience in technical support, user assistance, and incident resolution.

I have worked in roles focused on hardware and software troubleshooting, remote and on-site support, and helping users maintain continuity in their daily operations.

My background also includes network administration, IT area coordination, and technology purchasing, which has given me a practical understanding of business technology needs.

I have experience supporting internet services for residential and corporate clients, handling customer issues, and creating tickets to track and resolve technical problems efficiently.

In my current role, I supervise IT operations, manage Windows Server environments, and support network infrastructure and maintenance tasks.

I am focused on delivering efficient support, improving user experience, and contributing to stable and reliable technology operations.