I am a customer-focused professional with experience in customer support, client relations, sales, social media management, and digital marketing.
Since 2022, I have supported customers through live chat, email, social media, and messaging platforms, resolving inquiries professionally and maintaining a high level of customer satisfaction.
I have worked in roles that required strong communication, complaint handling, after-sales support, and coordination of online orders and customer communication.
My background also includes freelance marketing and student relations coordination, where I promoted programs, guided prospective students, and maintained positive client and student relationships.
I am currently pursuing a BS in Business Administration and am looking for a remote opportunity in Customer Support, Customer Success, Live Chat, or Email Support.
I bring a service-oriented mindset, adaptability, and a consistent focus on helping customers and supporting business goals.
Managed social media accounts and customer engagement. Responded to customer inquiries through Facebook, Instagram, and messaging platforms. Handled customer complaints and after-sales support. Coordinated online orders and customer communication. Assisted with promotional campaigns using Meta Business Suite.
Promoted digital skills programs through online marketing. Guided prospective students through enrollment. Managed schedules and administrative communication. Maintained positive client and student relationships.
Promoted software via WhatsApp Business, Facebook Messenger, and social media. Responded to customer inquiries. Assisted with recruiting new team members. Supported digital marketing campaigns.
BS, Business Administration
Currently pursuing a BS in Business Administration.
BS, English (Literature & Linguistics)
Studied English literature and linguistics.
Intermediate
Completed intermediate education.
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