About Me
I am a customer service and export operations professional with over 10 years of experience in international customer service, supply chain coordination, and order-to-cash management within a global manufacturing environment.
I currently lead an export customer service team, where I support international customers, coordinate complex export operations, and help ensure smooth delivery from order entry through to final shipment.
My background includes strong expertise in export documentation, international logistics, customs compliance, and cross-functional collaboration with Sales, Production, Planning, Logistics, Supply Chain, and Finance.
I also served as a Business Key User during the SAP S/4HANA implementation programme, contributing to business process design, user acceptance testing, data migration, master data validation, go-live preparation, hypercare support, and end-user training.
Throughout my career, I have been recognized for improving operational efficiency, supporting digital transformation, and building strong customer relationships across international markets.
I bring a leadership mindset, a structured approach to problem-solving, and a strong commitment to customer satisfaction, continuous improvement, and team development.
Skills
Problem SolvingCommunicationTime ManagementNegotiationStakeholder ManagementCustomer Relationship ManagementTeam LeadershipMicrosoft ExcelChange ManagementPerformance ManagementContinuous ImprovementMicrosoft WordMicrosoft PowerPointAnalytical ThinkingUser Acceptance TestingOrder To CashCustomer Service LeadershipExport Operations
Experience
Lead the Export Customer Service team, coordinate order-to-cash processes, monitor KPIs, resolve complex customer and logistics issues, and support continuous improvement and team development.
Represented Export Customer Service during the SAP S/4HANA implementation, supported workshops, requirements gathering, UAT, data migration, master data validation, go-live, hypercare, training, and change management.
Managed international customer accounts, coordinated export operations to more than 80 countries, prepared export documentation, handled shipments, ensured trade compliance, and maintained customer relationships.
Assisted with export order processing, prepared export documentation, coordinated shipment documentation, and supported international customers.
Delivered customer service in a multicultural environment and ensured passenger safety.
Taught English to children and adults and prepared students for internationally recognized language examinations.
Managed branch office administration, supported customers and sales representatives, coordinated office operations, and handled documentation and reporting.
Education
Master of Business Administration (MBA), Business Administration
Programme delivered entirely in English.
Master's Degree, Management of Cultural Organizations
Bachelor's Degree, International Relations and Organisations
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