Customer Support Manager Plastika Kritis S.A.
Lead the Export Customer Service team, coordinate order-to-cash processes, monitor KPIs, resolve complex customer and logistics issues, and support continuous improvement and team development.
Stella Berki
Customer Service Team Lead / Export Operations / SAP S/4HANA Business Key User
Open to offers · Member since 22 Jul 2026- Location
- Heraklion, Greece
- Desired salary
- Unspecified
- Work preference
- On-site / Full Time
- Experience level
- Senior
About
Professional summaryI am a customer service and export operations professional with over 10 years of experience in international customer service, supply chain coordination, and order-to-cash management within a global manufacturing environment.
I currently lead an export customer service team, where I support international customers, coordinate complex export operations, and help ensure smooth delivery from order entry through to final shipment.
My background includes strong expertise in export documentation, international logistics, customs compliance, and cross-functional collaboration with Sales, Production, Planning, Logistics, Supply Chain, and Finance.
I also served as a Business Key User during the SAP S/4HANA implementation programme, contributing to business process design, user acceptance testing, data migration, master data validation, go-live preparation, hypercare support, and end-user training.
Throughout my career, I have been recognized for improving operational efficiency, supporting digital transformation, and building strong customer relationships across international markets.
I bring a leadership mindset, a structured approach to problem-solving, and a strong commitment to customer satisfaction, continuous improvement, and team development.
Skills
18 capabilitiesExperience
Career historySAP S/4HANA Business Key User SAP S/4HANA Implementation Project
Represented Export Customer Service during the SAP S/4HANA implementation, supported workshops, requirements gathering, UAT, data migration, master data validation, go-live, hypercare, training, and change management.
Export Customer Support Specialist Plastika Kritis S.A.
Managed international customer accounts, coordinated export operations to more than 80 countries, prepared export documentation, handled shipments, ensured trade compliance, and maintained customer relationships.
Export Department Intern Karatzis S.A.
Assisted with export order processing, prepared export documentation, coordinated shipment documentation, and supported international customers.
Flight Attendant Minoan Air
Delivered customer service in a multicultural environment and ensured passenger safety.
English Language Teacher ESL Foreign Language Schools
Taught English to children and adults and prepared students for internationally recognized language examinations.
Branch Office Administrator Alapis S.A. (formerly NOVO MD S.A.)
Managed branch office administration, supported customers and sales representatives, coordinated office operations, and handled documentation and reporting.
Education
Learning historyHellenic Open University
Master of Business Administration (MBA), Business Administration
Programme delivered entirely in English.
Hellenic Open University
Master's Degree, Management of Cultural Organizations
University of the Aegean
Bachelor's Degree, International Relations and Organisations
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