I am a dynamic and results-driven professional with over a decade of experience across sales, client acquisition, customer service, banking, and travel domains in both B2B and B2C environments.
I have built a strong track record in team leadership, operations management, and client relationship building, with a focus on improving performance and delivering measurable outcomes.
My experience includes streamlining complex legal intake workflows, mentoring high-performing teams, and supporting high-volume operations that require accuracy, empathy, and speed.
I am skilled at establishing trust with potential clients in high-stakes intake scenarios and at guiding conversations toward successful outcomes through active listening and professional communication.
I have also worked in travel, telecom, and banking environments, which has strengthened my ability to handle escalations, resolve issues, and maintain compliance while keeping customer satisfaction high.
I am now seeking a challenging role where I can apply my interpersonal skills, client acquisition experience, and problem-solving mindset to contribute to business growth and operational excellence.
Led and scaled high-volume inbound and outbound intake teams specialized in acquiring qualified leads for US-based personal injury law firms. Managed the end-to-end client intake lifecycle, implemented quality assurance benchmarks, monitored operational metrics, and designed training protocols for staff.
Handled end-to-end flight booking processes including voids, exchanges, cancellations, and involuntary schedule changes. Delivered personalized travel solutions and built strong client rapport.
Provided round-the-clock travel assistance, managed complex booking issues, resolved escalations, maintained high CSAT scores, and ensured policy compliance.
Investigated fraud claims, assisted in financial planning, and handled debt settlements while contributing to secure customer banking experiences.
Assisted UK and US-based clients with telecom-related concerns and provided quick resolutions to improve customer satisfaction and retention.
High School (ICSE)
Junior College (ISC)
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