Call Center Specialist

I am a bilingual customer service professional with experience supporting healthcare insurance and workers' compensation-related calls in high-volume environments.

I have handled inbound calls, assisted customers with insurance inquiries, and helped explain benefits, coverage payments, cancellations, and enrollment processes in a clear and professional way.

I am experienced in scheduling diagnostic and medical appointments, coordinating with clinics, and supporting patients through pre-screening and exam-related communication.

My background includes real-time interpretation between Spanish and English speakers, with a focus on accuracy, clarity, and customer understanding.

I bring strong skills in active listening, problem-solving, communication, data entry, and conflict resolution, along with adaptability, teamwork, and leadership developed through volunteer coordination and training experience.

I am currently pursuing a Bachelor of Science in Business Administration and I am interested in roles where I can continue using my bilingual communication skills and customer support experience to help people effectively.