Service Advisor Krause Automotive Group
Assessed vehicle conditions, advised customers on necessary repairs, coordinated service appointments, and maintained strong customer satisfaction through effective communication and follow-up.
- Location
- Atlanta, United States
- Desired salary
- Unspecified
- Work preference
- On-site / Full Time
- Experience level
- Mid
About
Professional summaryI am an experienced automotive service advisor with a strong background in assessing vehicle conditions, explaining repair needs, and helping customers make informed service decisions.
I have built my career around customer communication, service coordination, and maintaining high satisfaction in fast-paced dealership environments.
I am comfortable working with repair orders, estimates, follow-ups, and workflow coordination between customers, technicians, and parts departments.
I have also contributed to training new staff, improving service processes, and supporting sales goals through relevant upselling and clear service recommendations.
My experience includes working with dealership management systems such as CDK, along with office and troubleshooting tools used in daily service operations.
I value professionalism, accuracy, and trust, and I focus on delivering efficient service while maintaining strong long-term customer relationships.
Skills
21 capabilitiesExperience
Career historyService Advisor AutoNation-Lithia Springs
Provided customer service, evaluated vehicle issues, communicated repair needs, assisted with training new staff, streamlined workflow processes, and supported sales targets through relevant product and service recommendations.
BMW Service Advisor SONS Auto Group
Advised customers on service options and maintenance procedures, coordinated appointments, resolved inquiries and complaints, and collaborated with technicians to ensure timely repairs.
Service Advisor Nalley Lexus
Greeted customers, created repair orders and estimates, communicated between customers and technicians, recommended maintenance services, monitored repair progress, and maintained service records and compliance standards.
Education
Learning historyOakwood University
University, Digital Marketing
Studied Digital Marketing.
Hillgrove High School
High School Diploma
High school education.
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