I am a senior Customer Experience and B2B sales professional with strong experience in high-performance e-commerce environments.
I have worked in customer-facing and commercial roles where I managed large volumes of inquiries, maintained service quality, and supported business goals through KPI- and OKR-driven execution.
My background includes experience with Mercado Libre ecosystems, corporate account management, inbound sales, and omnichannel support across digital and in-person channels.
I am highly analytical and focused on continuous improvement, with a track record of optimizing conversion funnels, reducing pre-sale doubts, and strengthening customer loyalty.
I also have hands-on experience using CRM and ERP tools such as Salesforce and Odoo ERP, as well as applying AI solutions like Gemini and ChatGPT to improve operational efficiency.
I am open to opportunities where I can combine customer experience, commercial development, and process optimization in e-commerce or B2B environments.
Managed customer experience for a high-volume e-commerce operation, ensuring strong service quality and customer satisfaction. Handled up to 800 daily responses during peak events, supported KPI performance, and contributed to process improvements and AI automation initiatives.
Managed B2B sales and customer experience for security electronics and surveillance solutions. Used Odoo ERP for sales, invoicing, customer tracking, and inventory control, while also handling omnichannel support and Mercado Libre operations.
Certification, Customer Experience
Certification in Customer Experience.
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