I am a cybersecurity and operations professional with more than 10 years of experience across cybersecurity, healthcare, banking, insurance, and project coordination.
My background combines security operations, incident response, risk and compliance, and operational support in highly regulated environments. I have worked with confidential information, complex workflows, and cross-functional stakeholders while maintaining accuracy and service quality.
I have hands-on experience in SOC monitoring, threat investigation, log analysis, and security event escalation, along with broader operational responsibilities such as vendor management, process improvement, and regulatory coordination.
In healthcare settings, I have supported EMR/EHR administration, patient flow, documentation quality, and clinical operations. I am comfortable working in environments where precision, compliance, and collaboration are essential.
I also bring experience in claims adjudication, financial operations, and supply chain support, which has strengthened my analytical thinking and attention to detail. I enjoy solving problems, improving processes, and helping teams work more efficiently.
I am currently continuing to build my cybersecurity credentials and remain open to opportunities where I can contribute my mix of security, operations, and stakeholder management experience.
Review and adjudicate complex health, dental, and disability claims, ensure policy compliance, investigate discrepancies, collaborate with providers and members, resolve coverage issues, maintain documentation, and provide client service.
Managed national maintenance operations for VIA Rail, coordinated vendors, invoices, service requests, preventive maintenance, regulatory certifications, and capital projects, and improved operational efficiency and customer satisfaction.
Supported diagnostic imaging operations by preparing patients, maintaining electronic medical records, assisting clinicians during procedures, coordinating patient flow, sterilizing equipment, and ensuring quality documentation.
Supported EMR implementation through patient registration, referral coordination, appointment scheduling, data management, quality assurance, and collaboration with multidisciplinary healthcare providers.
Managed procurement, inventory control, supplier relationships, and medical equipment distribution while improving supply chain efficiency and supporting healthcare operations.
Monitored security alerts, investigated incidents, performed threat hunting, analyzed logs, escalated security events, documented findings, and contributed to continuous improvement of security monitoring processes.
Supported credit operations by reviewing documentation, verifying financial information, maintaining regulatory compliance, improving processes, and delivering customer service.
Certificate, Cybersecurity
Cybersecurity certificate in progress.
Certificate, Phlebotomy Laboratory Technician
Training in phlebotomy and laboratory technician skills.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.