ICT Specialist / Systems Administrator

I am an ICT Specialist and Systems Administrator with more than 10 years of experience supporting remote and on-site teams across humanitarian, nonprofit, and commercial environments.

I have worked extensively with Microsoft 365, Azure, Active Directory, Windows Server, networking, and end-user support, with a strong focus on keeping systems secure, stable, and available.

In my recent roles, I led cloud and Office 365 administration improvements, managed IT assets at scale, and helped reduce support tickets, downtime, and security incidents through better processes and training.

I am comfortable working across L1, L2, and L3 support, troubleshooting hardware, software, networking, and connectivity issues while coordinating with vendors and internal stakeholders.

I also have experience in documentation, IT procurement, backup and disaster recovery, virtualization, and compliance-oriented support for distributed teams.

I am open to remote opportunities worldwide or in EMEA and bring a practical, service-oriented approach to IT operations and systems administration.