I am a customer support and operations professional with experience in e-commerce support, ticket handling, and verification workflows.
I have worked with Zendesk to manage customer cases, update ticket information, document interactions, and follow up on escalations through to resolution.
My background includes email and voice support, complaint resolution, customer communication, and maintaining accurate case notes in high-volume environments.
I also have experience in KYC and document verification for US-based loan-related processes, where accuracy, compliance, and attention to detail were essential.
I am comfortable working independently in remote, target-driven settings and collaborating across international time zones.
I am seeking fully remote opportunities in customer support, customer experience, e-commerce support, and operations where I can contribute strong communication, problem-solving, and process adherence skills.
Provided email and voice customer support for e-commerce-related queries, complaints, and service requests. Used Zendesk to handle customer tickets, update case information, document interactions, track progress, and support cases through resolution. Managed ticket escalations and maintained accurate case notes and follow-up details in a high-volume, target-driven environment.
Conducted reverification of documents for US-based loan-related processes. Reviewed KYC information and verified documentation accuracy through email-based workflows. Processed verification cases with attention to accuracy, completeness, quality, and procedural requirements in a productivity-focused operations environment.
Bachelor of Arts (B.A.) Programme, Economics
Graduated in Economics.
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