I am an experienced IT Support Specialist and System Analyst with over 10 years of hands-on experience delivering technical support across hardware, software, network, and enterprise environments.
I have worked extensively in service desk operations, incident management, and SLA-driven support, helping users resolve authentication issues, application errors, and system performance challenges efficiently.
I am proficient with ticketing and support platforms such as ServiceNow, Jira, and Zendesk, and I have strong practical experience with Microsoft 365 administration, Active Directory, and remote support tools.
I have also managed network infrastructure, user provisioning, access controls, and operational monitoring, with a focus on maintaining service availability and improving reliability across business locations.
In addition to support and administration, I have experience in training, mentoring, and project coordination, and I am comfortable working in both onsite and remote environments with cross-functional teams.
I value clear technical documentation, process improvement, and proactive problem-solving, and I bring a structured, dependable approach to IT operations and support leadership.
