I am a Product Support and Technical Support professional with over 3 years of experience helping customers resolve technical, account, connectivity, device, and service-related issues in fast-paced environments.

I specialize in troubleshooting, root cause analysis, ticket management, escalation support, and documenting resolutions so recurring issues can be identified and addressed effectively.

I have worked closely with cross-functional technical teams to investigate problems, share findings, and improve support workflows and customer experience.

My background includes strong exposure to SQL, Power BI, Azure fundamentals, CRM systems, Jira, Confluence, and SaaS-style support processes.

I am comfortable supporting users through email, chat, and structured technical communication, and I place a strong focus on clear follow-up and customer education.

I also bring a foundation in business and technology, with prior experience in marketing and sales, which helps me understand customer needs and communicate solutions effectively.

I am open to opportunities in technical support, product support, and customer experience roles where I can contribute my troubleshooting skills, analytical mindset, and collaborative approach.