I am a sales and customer service professional with experience supporting healthcare enrollment, customer retention, and sales initiatives.
I have worked in roles that required clear communication, problem-solving, relationship building, and customer advocacy. I am comfortable guiding customers through complex processes while maintaining accuracy, confidentiality, and compliance.
My background includes healthcare enrollment support, sales representation, retention, and customer care. I have helped customers resolve issues, understand options, and move through application and service processes successfully.
I also bring experience collaborating with marketing initiatives and supporting customer acquisition and retention efforts. I am recognized for active listening, professionalism, and a customer-focused approach.
I am proficient in Microsoft Office tools, including Excel and PowerPoint, and I use them to stay organized and support day-to-day work effectively.
I am seeking opportunities where I can continue using my communication skills, service mindset, and relationship-building strengths to contribute to customer satisfaction and business growth.
Guide Medicaid and CHIP recipients through enrollment and application processes. Resolve customer questions and address barriers to enrollment. Ensure compliance with state and federal healthcare program requirements. Provide customer-focused support while maintaining accuracy and confidentiality.
Promoted and sold products through customer engagement and consultative discussions. Built client relationships by identifying needs and recommending solutions. Collaborated with marketing initiatives that supported customer acquisition and retention. Applied communication and problem-solving skills to meet sales objectives.
Retained customers by addressing concerns and providing exceptional service. Resolved customer issues and improved satisfaction through effective communication. Supported retention strategies that contributed to customer loyalty. Managed complex customer interactions with professionalism and empathy.
Provided customer support and resolved inquiries across multiple service channels. Identified customer needs and delivered appropriate solutions. Maintained high standards of service quality and customer satisfaction. Utilized strong communication and problem-solving skills in a fast-paced environment.
Associate of Teaching
High School Diploma
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