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English - Fluent Arabic - Fluent

About Me

I am a dedicated and customer-focused professional with experience delivering exceptional customer service in fast-paced environments.

I handle customer inquiries, resolve complaints, process orders, and provide professional support while maintaining a positive customer experience.

I have strong communication, problem-solving, and multitasking abilities, and I am comfortable working under pressure.

I have experience supporting customers through phone, email, and live chat, and I use CRM systems to document interactions and manage cases effectively.

I am fluent in English and Arabic and bring strong interpersonal skills, active listening, and a commitment to customer satisfaction.

I am also building my knowledge in digital marketing and continue to develop my professional skills through education and hands-on experience.

Skills

Communication SkillsProblem SolvingCustomer ServiceTime ManagementAttention To DetailCustomer SupportMultitaskingTeamworkCRM SystemsData SecurityOrder ProcessingEmail SupportPhone SupportLive Chat SupportActive ListeningConflict Management

Experience

Customer Service Representative @ Restaurant / Hospitality
Not specified

Assisted customers professionally, handled complaints and resolved issues, and processed orders accurately in a restaurant and hospitality environment.

Customer Service @ Cencentrix
Not specified

Assisted customers via phone, email, and chat; resolved inquiries and complaints; used CRM software to document interactions; escalated complex issues when necessary; maintained productivity and performance targets; and followed company policies and data security procedures.

Education

High School
2022

Diploma, Human Sciences

High School Diploma in Human Sciences, Morocco.

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