I am a customer support and technical support professional with experience in call center, omnichannel service, back office, and remote support environments.
I have worked handling inbound and outbound calls, social media channels, and email support, always focusing on clear communication and fast resolution of customer needs.
My background includes ticket follow-up, data updates in CRM systems, and coordination of requests across first, second, and third support lines.
I have also supported team goals by helping maintain service quality, response times, SLA compliance, and customer satisfaction.
I am comfortable working in hybrid and remote settings, and I have experience supporting enterprise-level clients as well as operational teams.
I am looking for opportunities where I can continue growing in customer service, support operations, and omnichannel assistance while contributing with responsibility, adaptability, and teamwork.
Provided customer service and support for the Walmart campaign in a remote environment. Handled omnichannel support including calls, social media, and back office tasks. Managed customer data updates, ticket follow-up, and issue resolution while supporting team performance goals.
Provided multichannel customer support in a hybrid environment through inbound and outbound calls, social media, and email. Managed customer information in CRM systems, followed up on tickets, and helped improve response times and customer retention.
Provided remote support to enterprise and workgroup clients. Received and managed requests related to platform issues and supported the creation of presentation materials. Worked with omnichannel customer service tools and operational support processes.
Engineering Degree, Systems Engineering
Completed Systems Engineering studies, with graduation in 2015.
High School Diploma, Sciences
Completed secondary education in sciences.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
