About Me
I am a business and insurance professional with experience in provider management, business operations, client service, and sales support.
I have worked in roles focused on negotiating with medical providers, coordinating processes, monitoring service times, and closing alerts and cases efficiently.
My background also includes operational management of insurance portfolios, policy renewals, claims handling, reporting, and customer advisory work in life and damage insurance.
I have supported commercial areas with quotations, endorsements, new business intake, cross-selling, and follow-up on client requests and technical adjustments.
I am currently working as a Junior Business Executive, where I contribute to business strategy execution, prospecting, client portfolio management, and cross-selling initiatives.
I am a responsible, adaptable, and results-oriented person with strong interpersonal skills, leadership potential, and a continuous learning mindset.
Skills
Problem SolvingCustomer ServiceData AnalysisSalesNegotiationReportingLeadershipClient Relationship ManagementProspectingAdministrative SupportClaims ManagementCross SellingInterpersonal CommunicationBusiness StrategyPortfolio ManagementRisk Analysis
Experience
Contribute to business strategy implementation, prospect potential clients, manage client portfolios, provide personalized advisory, and support cross-selling efforts.
Managed medical provider contracting, cost negotiations, provider training, follow-up on contact times, case closure, quarterly feedback, and weekly medical network reporting using indicators such as Power BI, NPS, and MSCI.
Handled operational management of the Bac Credomatic portfolio, monthly policy renewals, insurance claims, quarterly reporting, premium refunds, production reports, and client inclusions due to non-compliance.
Performed borrower risk analysis, insurance approvals, client reporting, quotations, policy issuance, coverage advisory, cross-selling, and document filing.
Supported operational insurance brokerage tasks.
Completed professional internship in insurance.
Provided customer service in a restaurant environment.
Managed cash register opening and closing, tax payment follow-up, supply purchases, and customer service during the holiday season.
Education
Ing., Negocios
Business engineering studies.
Bachiller, Ciencias y Letras
High school diploma in sciences and letters.
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