I am a proactive, organized, and responsible professional with experience in customer service, customer success, and operational support.
I have worked in fast-paced environments handling inbound and outbound calls, multi-channel support, and daily ticket management with a strong focus on customer satisfaction.
My background includes data entry, record verification, billing support, refund assistance, and administrative tasks related to travel and immigration applications.
I also have experience using Zendesk to track and resolve inquiries, maintaining accurate records, and following internal procedures with attention to detail and compliance.
In my current role, I manage relationships with landlords and property management partners, review documentation, and support underwriting decisions based on eligibility and risk assessment.
I am seeking a position where I can continue to learn, grow professionally, and contribute through strong communication, organization, and service-oriented problem solving.
Handled a large volume of inbound and outbound calls for insurance companies. Performed data entry, updated and verified information for medical facilities, and followed up on medical record retrieval processes.
Provided multi-channel support via phone, chat, and email. Managed daily tickets in Zendesk, processed administrative tasks related to travel and immigration applications, and supported billing, refunds, and customer retention.
Manages relationships with landlords and property management partners, reviews applicant documentation, performs underwriting assessments, evaluates eligibility, supports risk-based decisions, resolves account issues, and maintains accurate records in compliance with internal procedures.
Bachelor specialized in Social Sciences, Social Sciences
Completed a bachelor specialized in Social Sciences.
Bachelor's Degree, Psychology
Pursuing a Bachelor's Degree in Psychology.
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