I am a client-focused professional with more than 2 years of account management experience and over 8 years of customer-facing work. I specialize in building strong client relationships, understanding client needs, and ensuring smooth service delivery.

I have managed multiple accounts at once and worked closely with internal teams to keep operations organized and clients supported. In my recent roles, I handled B2B coordination, onboarding, training, and retention-focused communication.

I am comfortable working independently and have experience in remote environments. I value clear documentation, structured processes, and consistent follow-through to improve team efficiency and client satisfaction.

My background also includes workforce analysis, technical support, customer service, and quality assurance, which has helped me develop a well-rounded understanding of operations and service quality.

I hold a Bachelor in Business Administration and a Data Analytics Professional Certificate, which support my ability to combine business thinking with data-informed decision-making.

I am open to opportunities where I can contribute in account management, customer success, operations, or client support roles, especially in environments that value ownership, communication, and continuous improvement.