IT Support Intern (SIWES) PalmPay Limited
Provided first-line technical support for employees across multiple departments. Configured laptops, desktop computers, printers, mobile devices, and network equipment. Assisted with user onboarding by setting up workstations, email accounts, and office software. Diagnosed and resolved hardware, software, network, and internet connectivity issues. Performed routine system maintenance to ensure reliable IT operations. Collaborated with cloud and infrastructure teams and gained practical exposure to AWS and enterprise IT environments.