I am a customer support and administrative operations specialist with 13 years of experience in high-volume retail environments.
I have worked in customer-facing and back-office roles where I handled escalations, complaint resolution, and operational coordination with a strong focus on service quality.
I am experienced in using CRM and incident-tracking systems such as Oracle Siebel and Jira, and I am comfortable working across multiple digital platforms and communication channels.
I have led teams of up to 15 people, supported onboarding and training, and taken full operational responsibility when management was absent.
I am known for maintaining high customer satisfaction, improving internal controls, and resolving issues with empathy, precision, and accountability.
I am targeting remote customer support opportunities where I can contribute my experience in support operations, team coordination, and async digital communication.
Led customer support and operations in a high-volume retail environment. Used Oracle Siebel CRM for case documentation and escalation tracking, Jira for internal incident tickets, and managed omnichannel customer complaints across in-person, phone, and digital channels. Implemented internal controls that reduced operational errors and supported store leadership, team onboarding, and e-commerce order handling.
Managed high-volume cash register operations including cash, debit, credit, QR, and promotional payments. Provided direct customer service and coordinated daily with supervisors in a fast-paced retail setting.
Technical Degree, Personal and Professional Computing
Technical degree focused on personal and professional computing.
High School Diploma, Goods and Services Production
High school diploma in goods and services production.
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