Customer Service Leader Grupo Newsport
Operations Supervisor. Responsible for KPI control, evaluation and feedback, and online monitoring. Reports to the Call Center Coordinator.
Carlos Pajares
Customer Service Leader / Call Center Manager
Open to offers · Member since 23 Jul 2026- Location
- Córdoba, Argentina
- Desired salary
- Unspecified
- Work preference
- On-site / Full Time
- Experience level
- Senior
About
Professional summaryI am a customer service and call center operations professional with extensive experience leading teams, monitoring KPIs, and improving service quality.
I have built my career around customer relations, team coordination, and operational control in high-volume service environments.
In my current role, I lead my team to strong performance results, with a focus on quality assurance, feedback, and continuous improvement.
Previously, I managed supervisors, analysts, and controllers to help meet client objectives and maintain service standards across multiple call center operations.
I am comfortable working under pressure, resolving complaints, and supporting both frontline agents and management with clear communication and practical problem-solving.
I value teamwork, adaptability, and a professional approach to customer experience, and I am open to opportunities where I can continue growing in operations and leadership.
Skills
13 capabilitiesExperience
Career historyCall Center Manager Apex América
Coordinated Supervisors, Q&T Analyst, and Controller to achieve client results. Work was audited to identify improvement opportunities and strengths. Reported to the Operations Manager.
Call Center Manager V/N S.A.
Coordinated Supervisors, Q&T Analyst, and Controller to achieve client results. Work was audited to identify improvement opportunities and strengths. Reported to the Operations Manager.
Call Center Coordinator V/N S.A.
Coordinated Supervisors to achieve client results. Work was audited to identify improvement opportunities and strengths. Reported to the Operations Manager.
Operations Supervisor V/N S.A.
Handled KPI control, evaluation and feedback, and online monitoring. Reported to the Call Center Coordinator.
Real Time Controller V/N S.A.
Managed online demand control, call time KPIs, administration strategies with other providers, and payroll administration. Reported to the Call Center Coordinator.
Collections telemarketer V/N S.A.
Managed collections for financial products including credit cards, personal loans, checking accounts, and mortgage loans for Banco Hipotecario SA.
Education
Learning historyASNIE
Certificate, Emotional Intelligence Program
Development of skills as an emotionally intelligent leader.
Colegio La Salle- Córdoba
High school degree, Economic specialization
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