Advised international guests on excursion options, pricing, availability, and itinerary details. Promoted and sold tours, destination packages, and private activities. Managed bookings, changes, departures, group logistics, and coordination with local providers. Resolved complaints and last-minute issues with practical service recovery solutions.

Supported B2B travel clients and suppliers by monitoring bookings, operational performance, and service-related issues. Reviewed booking errors, confirmation issues, cancellation requests, and client activity to identify opportunities for improvement. Coordinated follow-up with internal teams and maintained accurate client records in Pipedrive.

Managed reservations, booking changes, guest requests, VIP accounts, partner inquiries, and complaints by phone and email. Coordinated with internal departments to resolve customer needs and ensure timely follow-up in a high-pressure hospitality environment.

Provided executive support, lead generation, cold calling, appointment setting, online research, scheduling, and administrative follow-up for international clients.