I am a multilingual client-facing professional with 8+ years of experience across hospitality, travel operations, B2B services, reservations, consultative sales, and issue resolution.
I have supported customers and business clients throughout the full service journey, from initial inquiries and purchasing decisions to operational follow-up and complaint handling.
My background includes managing bookings, coordinating with internal and external teams, maintaining CRM records, and resolving service issues in fast-paced international environments.
I am comfortable working with diverse clients and stakeholders, and I bring a strong focus on communication, empathy, and practical problem-solving.
I have also contributed to business optimization efforts by reviewing operational data, identifying service issues, and supporting process improvements.
I speak Spanish, English, Portuguese, and Italian, and I enjoy roles where I can combine customer success, commercial support, and cross-functional coordination.
Advised international guests on excursion options, pricing, availability, and itinerary details. Promoted and sold tours, destination packages, and private activities. Managed bookings, changes, departures, group logistics, and coordination with local providers. Resolved complaints and last-minute issues with practical service recovery solutions.
Supported B2B travel clients and suppliers by monitoring bookings, operational performance, and service-related issues. Reviewed booking errors, confirmation issues, cancellation requests, and client activity to identify opportunities for improvement. Coordinated follow-up with internal teams and maintained accurate client records in Pipedrive.
Managed reservations, booking changes, guest requests, VIP accounts, partner inquiries, and complaints by phone and email. Coordinated with internal departments to resolve customer needs and ensure timely follow-up in a high-pressure hospitality environment.
Provided executive support, lead generation, cold calling, appointment setting, online research, scheduling, and administrative follow-up for international clients.
B.A., Business Administration of Tourism Enterprises
GPA 3.9
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
Bienna Jet Culili Customer Happiness Team Member 
Peace Ikeagwu Customer Service Representative 
Miko Mandalones Customer and Client Experience Professional 
keamohetse mahlosi Customer Service and Support Professional 
Nicolás Rodríguez Quality Assurance & Operations Supervisor 
Biniam Mekonnen Content Moderator | Graphic Designer | Digital Marketer 
Mark Andrew Aday Customer Success | Customer Service | Operations | Technical Support | Sales | Team Leadership 
Roberto Martinez Gonzalez Customer Service Representative | Technical Support Agent