I am a licensed journalist with a Master’s Degree in Corporate Communication and a specialization in Human Resources. My background combines administrative management, internal communication, project coordination, and stakeholder support in international environments.
I have led projects, monitored KPIs, coordinated teams, and optimized processes across roles in communications, administration, and technology operations. I am comfortable working with cross-functional teams, managing resources, and ensuring deadlines and objectives are met.
My experience includes administrative support, reporting, invoicing, onboarding, event coordination, and content creation for internal and external communication channels. I have also worked with tools and platforms such as SAP, ServiceNow, CRM systems, Power BI, IBM Cloud, and Microsoft Office.
I bring strong communication skills in Spanish and English, along with experience producing reports, newsletters, presentations, and communication plans. I have also developed skills in social media management, graphic design, and video editing.
I adapt quickly to new environments and have demonstrated a strong commitment to integration and professional development in Sweden. I completed SFI studies in record time and continue studying at the Grundläggande level.
I am open to roles where I can contribute in administration, project coordination, communications, or operations, especially in multicultural and dynamic organizations. I also value opportunities that allow me to keep growing professionally while adding measurable value to the business.
Administrative management of the department, optimizing internal processes, data analysis, and invoicing using SAP. Staff supervision, material inventory control, and vacation management. Customer service for office visitors and coordination of onboarding programs for engineers. Preparation of reports in English for clients and stakeholders.
Supported administrative management, processing passports, visas, and safe-conducts, and drafted certificates and official reports. Managed user inquiries, designed consular newsletters, improved institutional image, and created content for social media. Organized fairs and events, including vendor management and procurement.
Managed objectives and delivery deadlines for an information software project. Led client negotiations and meetings, gathered requirements, planned development using Scrum, prepared weekly reports, and led a team of 8 people. Owned the communication plan for the end user.
Prepared monthly client reports through data analysis in ServiceNow. Designed operational committee presentations, tracked KPIs daily and weekly, handled incidents and service requests, and managed onboarding/offboarding, training, vacations, and shifts.
Managed implementation of the IVI chatbot for digital platforms, monitored objectives and deadlines, prepared biweekly reports, analyzed data for continuous improvement, and managed CRMs, IBM Cloud, and Power BI. Drafted the chatbot message matrix and coordinated content with departments.
Developed and executed the Internal Communication Plan, designed communication initiatives, managed content for communication platforms, and supported the Agile Motivational Plan. Also drafted announcements, created graphic pieces, and edited videos.
Planned and executed the social media strategy for a tourism agency, supported digital community positioning, and created graphic and video content to promote products and services.
Designed graphic materials, supported event registration and organization, updated website and social media content, maintained databases, scheduled publications, and edited videos.
Led internal and external communications planning, managed media relations, public image, and institutional reputation. Handled crisis communication, trained executives and spokespersons, and directed magazines and newsletters.
Supported organization of events, programs, and campaigns, drafted press releases and media invitations, and coordinated with municipal units to disseminate achievements and activities.
Master’s Degree, Business and Corporate Communication Management
Postgraduate studies focused on business communication and corporate communication management.
Bachelor’s Degree, Journalism
Undergraduate degree in journalism.
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