I am a versatile operations and administrative professional with over 20 years of experience across bookkeeping, operations management, customer support, and content production.
I have built my career around accuracy, follow-through, and clear communication in high-volume, deadline-driven environments. I am comfortable handling detailed documentation, scheduling, records management, and compliance-adjacent processes while keeping work organized and on track.
My background includes serving as a point of contact for customers, clients, vendors, and internal teams across phone, email, in-person, and digital channels. I am confident in resolving issues, researching questions, and following through until tasks are completed.
I also have hands-on experience producing and editing video content and commercials, translating requests into polished final products under tight turnaround times. This has strengthened my ability to balance creative work with operational precision.
In addition to my employment history, I
Ran backend station operations, coordinating scheduling, documentation, and content flow to meet recurring deadlines. Produced and edited video content and commercials for clients, and managed content for Chattahoochee Valley Living. Communicated daily with clients and internal teams to resolve requests and troubleshoot issues.
Oversaw day-to-day operations, balancing customer service, documentation, staff coordination, and process management. Served as a point of contact for customer and vendor questions, researched issues, and followed through to resolution. Managed scheduling, records, and cross-team communication.
Advanced over 16 years from receptionist and bookkeeper to operations manager. Served as first point of contact for customers and clients, managed bookkeeping, invoicing, and financial documentation, and took on operations leadership responsibilities including staff coordination and process improvement.
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