I am a Customer Experience and Client Success specialist with more than 17 years of experience in premium client support, banking, and relationship management.
I have built my career around serving high-value clients, especially VIP and HNW customers, with a strong focus on retention, trust, and long-term loyalty.
My background includes resolving critical cases, coordinating with internal teams and external providers, and ensuring a high standard of service in demanding corporate environments.
I have worked across banking and client support roles, handling insurance-related inquiries, premium banking portfolios, and regional customer service for clients in multiple countries.
I also bring an operational and technology-oriented mindset, using CRM systems, banking platforms, Excel, and AI productivity tools to improve efficiency and support self-management.
I am comfortable working in multicultural and high-pressure settings, and I value clear communication, problem solving, and consistent client care.
Provided customer advice and support for insurance products. Managed and uploaded policy, claims, and administrative documentation. Followed up on cases and resolved inquiries related to property insurance. Coordinated with vendors and internal teams to improve response times and handled operational incidents under corporate standards.
Managed a premium portfolio of HNW and VIP clients. Delivered personalized service and loyalty-focused support through continuous follow-up and effective resolution of inquiries. Provided regional phone support for clients in Argentina, Peru, and Uruguay. Resolved sensitive cases and supported banking, financial, and investment products.
Provided administrative support and coordinated promotional actions for corporate clients. Collaborated on corporate events and relationship marketing campaigns. Supported operational, commercial, and administrative tasks.
Certification, Capital Markets
Certification in capital markets.
Certification, Applied AI with Gemini
Training in applied artificial intelligence using Gemini.
Certification, E-commerce
Training in e-commerce.
Certification, Digital Channels and Community Management
Training in digital channel management and community management.
Master, High Management in Fashion and Luxury
In progress.
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