I am a compassionate and versatile Medical Assistant with hands-on experience supporting both clinical and administrative operations in family medicine and fast-paced service environments.
I have practical experience with patient intake, vital signs, 12-lead EKGs, phlebotomy, specimen collection, injections, vaccinations, and preparing patients for provider examinations and procedures.
I am comfortable handling front-office responsibilities such as check-in and check-out, appointment scheduling, insurance verification, co-pay collection, telephone support, and patient communication.
I also have experience with telemedicine and virtual-visit workflows, including scheduling, pre-visit preparation, verification of patient information, and electronic documentation using eClinicalWorks and other EMR systems.
I take pride in maintaining accuracy, professionalism, HIPAA compliance, and patient-centered service while working in busy healthcare settings.
In addition to healthcare, I bring a strong customer service and administrative background that has helped me stay organized, adaptable, and effective in team-based environments.
Handled patient check-in and check-out, verified demographics and insurance, collected co-pays, scheduled appointments, obtained vital signs, assisted with patient intake, supported provider exams, performed or assisted with EKGs, phlebotomy, specimen collection, injections, and vaccinations, documented in eClinicalWorks and EMR workflows, supported telemedicine readiness, and maintained HIPAA compliance.
Maintained a clean, organized, and stocked service area, followed sanitation and safety procedures, and provided courteous guest service in a high-volume environment.
Managed daily operations, employee scheduling, customer service, inventory, and basic budgeting, while training staff and improving workflow and service quality.
Managed the reception area, answered calls, directed visitors, completed data entry, prepared reports, maintained files, and supported daily administrative operations.
Supported retail sales and customer service.
Provided customer service support and assisted with consumer inquiries.
Clinical Medical Assisting Program, Clinical Medical Assisting
Completed clinical medical assisting training in Georgia.
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